RETURNS - Please email us at for a return merchandise authorization number (RMA).
  • We will accept authorized returns within 5 days as long as the items are unused and in the original packaging.
  • We will credit back to you the purchase price of the merchandise or exchange of equal value immediately, minus any shipping charges AND there is a 15% restocking fee for any return that is not due to an error on our part.


...only when the following conditions are met:

1) Request for RMA# is within 48 hours of delivery date of merchandise

2) RMA # has been issued from "The Gift Shops" via e-mail -

3) RMA # is clearly posted on the outside of the shipment packaging

4) The returned item, and packaging, is in "brand new" condition

5) The packaging is not damaged. (We will refuse all damaged packages from shippers)

6) The return package has been postmarked and shipped back within 2 business days of request for return authorization #. 

7) Shipping charges will not be refunded.  All return shipping is the customer responsibility.***If it is our error - customer is refunded back the cost of the return shipping, once package has been received back in "brand new" condition.

8) Please send back all packages either UPS or USPS Priority Mail with confirmation, only packages received back in "brand new" condition will be refunded shipping cost, if it our error.

9) Be sure to include the packing slip with your return, and wrap the package securely.

10) For security reasons unidentifiable packages will be refused.

11) Reshipment of refused packages will be charged to you at the current UPS or USPS shipping rate.

  • **Our policy is that all returns must have a RMA#, however it must be noted that this Policy must strictly be adhered to  for all products on our site, that is shipping from CANADA.  Therefore, it it understood by all parties, that if prior approval is not obtained from our Company via email and a Return Merchandise Authorization # (RMA#) is not placed on the return package, and that package is sent back or refused by you the Customer, that you will not only not be refunded back for your shipping cost, (which is our standard practice and a 15% restock fee), you will not be refund anything back for the following reason.  At Canada Border, for security purposes, if a package is received back and it does not have the RMA# (which we get directly from the MFT in Canada) they will not send the package on to the MFT, they will destroy the package at the Border, thus everyone lose.

  • As stated EARLIER our merchandise can be shipped from different locations - therefore, All packages must be returned to:

    109-29 205TH PLACE

    Unless a different return shipping address is stated at the time of the issuing of RMA # . No returns after 5 days of the delivery date.

    Any returns not following these posted guidelines are subject to refusal or 25% restocking fee and is up to the discretion of "The Gift Shops"

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